GurBlogs - customer service

Willful Neglect, Selective Ignorance or Simply Negligent?

admin — Thu, 14 Jun 2007 12:04:31 -0700

Yesterday marked the three week anniversary of my blogging campaign vs. WaMu. Haven't made a big stink about it yet, really. I've just been relying on Google's native indexing mechanisms to work their magic... and they already have!

So, in celebration of the 3 week mark, thought I'd share with you this bit of interesting information: that Washington Mutual has been spending considerable amounts of time on my site. As you can see in the image below, they actually spend large chunks of time here. And they've been coming back over and over again.

But curiously, I still haven't heard a peep...

Apparently, the Feeling Is [Washington] Mutual?

admin — Thu, 24 May 2007 07:13:36 -0700

Turns out that I haven't been left to wallow alone in my WaMu customer service angst. Recently The Consumerist ran this piece about their experience with WaMu, and offered a rather glorious modification of the WaMu logo to boot.

Hmmm ... I wonder what more we'll discover?

On the Blowification of WaMu

admin — Tue, 22 May 2007 18:16:02 -0700

I can't even remember the last time I was put through the customer service ringer. You know, it's that feeling you get when one customer service rep passes you on to the next, promising better things to come - a step usually repeated umpteen million times - until you realize that an hour or more have gone by and that you're still no closer to resolving your problem then you were before picking up the phone in the first place. Ring a bell?

Now, thanks to WaMU, I just got a fresh taste of said hellacious experience and people, it sucks!

Yeah, Here's What You Can Do

admin — Thu, 11 Jan 2007 16:39:32 -0800

So, I woke up this morn and found in my inbox an email from the Sheraton in Boston where I'll be staying this Sunday night, with the following subject:

Is there anything we can do to make your Sheraton visit more comfortable?

So, I immediately hit the reply button and responded thusly:

Yeah, it would be cool if you can arrange to have some hypo-allergenic pillows in my room.

A few minutes later, I got some long-ass auto-reply that started this way:

This is an automated response to let you know that your email message can not be read or replied to as the email that you have replied to is from an unmonitored send-only address.

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