In a recent visit to deposit money into my WAMU account, I had thrown a cigarette I was smoking out just before I had entered the bank. Upon entering the bank, the teller, made comment that smoking was not allowed in the bank. I responded quickly with "I WAS NOT SMOKING IN THE BANK" the cigarette was diposed off PRIOR to entering the bank. He then said he was offended by the smell of cigarettee smoke on my person and if I was going to return to that branch I should refrain from smoking prior to my visit. I explained the fact that what I do prior to, and after I leave that bank was none of his business and that I resided in America, I have constitutional rights he had better uptold or he would find himself facing a cival lawsuit. He refused to take my deposit and suggested I find a new bank if I wish to continue to be a smoker.

I had called to complain to the customer service division, and to my surprise, the operator agreed with the teller and said she does not care for smokers either.

Well, congrats WAMU, You got your wish. I have closed my account in your bank and will never darken your doorway with the offensive smell of smoke again. I have also convinced EVERYONE I KNOW to close their accounts as well. I will continue to tell my story to anyone who will listen. I will also join in the group of previous customers who watch as your bank goes into slow demise.

Ah, if only they cared that much.
The traffic you see is employees that go to your site from work.
All of the trafic across the US will be reported as Seatle.

zunxvjbt

The act of smoking is banned in the bank to _stop smoke particles polluting the air_.

Regardless of whether you were practising the act of smoking on the premises or not, the bank representative was being _exposed to your smoke particles polluting the air_.

And the threat of a civil lawsuit, while you were exposing people to toxic chemicals? Puhleeze.

You sir, are a petty inconsiderate child.

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WAMU has the worst customer service I've ever experience in my entire life. My husband made a mortgage loan payment at the local branch on 04/30/08. This payment was a full payment inclusive of late fees. To date(05/13/08)the payment still has not been posted to our account and a late notice has been posted to several credit reporting agencies. When I called to try to resolve the issue I was told they could not help me and Marina (ID #01175 if it's correct) refused to transfer me to a supervisor. She told me it was my fault because I paid on the last day of the month and I would need to make a second payment via EFT in order for the payment to post. She refused to look up my information, contact the local branch or do anything that could be preceived as helpful. I have called several times to try to get this resolved. I have the receipt number along with the employee number of the person who received the payment. My husband faxed this information to them more than a week ago and they claim they've still not received it. In the meantime Marina told me that even the fax has has not been recieved. I've never seen customer service such as this in my life. My credit report has taken a 100 point nose dive due to this inaccuracy and WAMU refuses to even attempt to resolve the problem. I just filed a complaint with the Federal Trade Commission which I encourage everyone whose having issues with their unethical and fradulent practices to do. Please let me know if you have any other contacts for them that MAY care. Michelle L. of Georgia

WAMU has the worst customer service I've ever experience in my entire life. My husband made a mortgage loan payment at the local branch on 04/30/08. This payment was a full payment inclusive of late fees. To date(05/13/08)the payment still has not been posted to our account and a late notice has been posted to several credit reporting agencies. When I called to try to resolve the issue I was told they could not help me and Marina (ID #01175 if it's correct) refused to transfer me to a supervisor. She told me it was my fault because I paid on the last day of the month and I would need to make a second payment via EFT in order for the payment to post. She refused to look up my information, contact the local branch or do anything that could be preceived as helpful. I have called several times to try to get this resolved. I have the receipt number along with the employee number of the person who received the payment. My husband faxed this information to them more than a week ago and they claim they've still not received it. In the meantime Marina told me that even the fax has has not been recieved. I've never seen customer service such as this in my life. My credit report has taken a 100 point nose dive due to this inaccuracy and WAMU refuses to even attempt to resolve the problem. I just filed a complaint with the Federal Trade Commission which I encourage everyone whose having issues with their unethical and fradulent practices to do. Please let me know if you have any other contacts for them that MAY care. I'm closing my checking & savings accounts with them this evening and returning to Bank of America. Michelle L. of Georgia

WAMU has the worst customer service I've ever experience in my entire life. My husband made a mortgage loan payment at the local branch on 04/30/08. This payment was a full payment inclusive of late fees. To date(05/13/08)the payment still has not been posted to our account and a late notice has been posted to several credit reporting agencies. When I called to try to resolve the issue I was told they could not help me and Marina (ID #01175 if it's correct) refused to transfer me to a supervisor. She told me it was my fault because I paid on the last day of the month and I would need to make a second payment via EFT in order for the payment to post. She refused to look up my information, contact the local branch or do anything that could be preceived as helpful. I have called several times to try to get this resolved. I have the receipt number along with the employee number of the person who received the payment. My husband faxed this information to them more than a week ago and they claim they've still not received it. In the meantime Marina told me that even the fax has has not been recieved. I've never seen customer service such as this in my life. My credit report has taken a 100 point nose dive due to this inaccuracy and WAMU refuses to even attempt to resolve the problem. I just filed a complaint with the Federal Trade Commission which I encourage everyone whose having issues with their unethical and fradulent practices to do. Please let me know if you have any other contacts for them that MAY care. I'm closing my checking & savings accounts with them this evening and returning to Bank of America. Michelle L. of Georgia